Terms and Conditions

Acceptance of These Terms

By using our site and by placing orders for goods with us, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site or place orders for goods with us.

Returns and Refunds

1. Return Period:

   • Returns for a refund must be initiated within 14 days of the purchase date.

2. Condition of Returned Items:

   • The device must be returned in an as-new condition.
   • The original box and all included accessories must be returned.
   • There must be no damage or tape on the box.

3. Return Postage Refunds:

   • Return postage refunds are only provided for items that have been tested by us and confirmed to be faulty.
   • A photo of the postage receipt must be provided when the device is returned for the return postage refund to be processed.

4. Reporting Damaged Goods:

   • Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them.

5. Inspection and Refund Conditions:

   • We are happy for you to unpack your order to inspect it properly before making a decision, but any damage or any signs of use and/or opening impacts our ability to resell products if they are returned.
   • If we deem at our discretion that the value of the product has been reduced by your use, we may refuse a refund or only make a partial refund for the reduction in value.
   • Where you have not used the product and it is returned in the original packaging, you will receive a full refund.
   • Your refund will be made within 5 working days of our receipt of your return.

Warranty

1. Warranty Period:

   • Products purchased are covered by a 6-month warranty.

2. Warranty Coverage:

   • The warranty covers faults and defects in the product.

3. What is Covered:

   • Manufacturing defects in the device.
   • Faults in internal electronic components under normal usage.

4. What is Not Covered:

   • Damage caused by misuse, neglect, improper maintenance, or unauthorised repairs.
   • Physical damage, including cracks, dents, or scratches caused by accidental or intentional actions.
   • Liquid damage or damage caused by exposure to extreme conditions (heat, moisture, etc.).
   • Normal wear and tear, including degradation of batteries or cosmetic components.
   • Software-related issues or compatibility problems with third-party equipment.

5. Replacements Under Warranty:

   • If a device is replaced under warranty, the original warranty period remains in effect and does not restart after the replacement is sent.
   • If the device sent back under warranty is no longer in stock, a suitable replacement will be provided, no refund will be given.

6. Warranty Returns:

   • Returned items should be sent via a recorded delivery method to ensure all parcels reach us. Lack of postage proof can affect your replacement or refund claim adversely.
   • Once the damaged goods are received by a member of staff, they will be evaluated. If a fault is found, a refund or replacement will be issued.
   • If no fault is found by our technical support team, the item(s) will be held at our office while efforts are made to contact you regarding a return shipping payment for the said product(s).
   • Once the relevant return shipping payment has been received by us, the said product(s) will be shipped back to the address specified for the return.

General Information

1. Compliance with Returns Policy:

   • Failure to comply with the above return conditions may result in a refund or warranty claim being denied.

2. Contact Information:

   • For any return or warranty queries, please contact our customer service team via the details provided on our website.

3. Changes to Terms and Conditions:

   • We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting to our website.

Our details

This website is owned and operated by the Bargain Superstore LTD.

We are registered in England and Wales under registration number 6054718, and our registered office is at 1st Floor Enterprise House, 202-206 Linthorpe Road, Middlesbrough, Cleveland, TS1 3QW

Our principal place of business is at 

Unit 640
37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG

You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form